RIGHT OF WITHDRAWAL
You have the right to withdraw from your order without giving any reason within 30 days, in accordance with Italian Legislative Decree No. 206 of 6 September 2005, as amended by Legislative Decree No. 21/2014.
The 30-day period begins on the day you, or a third party designated by you other than the carrier, take physical possession of the goods. If multiple goods are ordered in a single order and delivered separately, the period begins on the day you, or such a third party, take physical possession of the last item.
Holiday period: If you make a purchase between 1 November and 25 December, you may return it until 31 January or within 30 days of receiving the product, whichever date is later.
To meet the withdrawal deadline, you only need to inform us of your decision before the 30-day period expires. You can contact our Customer Service team at:
Nada Home
Via Armando Diaz 171
80047 San Giuseppe Vesuviano (NA), Italy
Phone: 08119041800
Email: servizioclienti@nadahome.it
Please include your order number and the email address used when placing the order.
You may use the model withdrawal form, or any other clear written statement of your decision to withdraw from the order.
Once we receive your request, our team will send you a confirmation email authorising the return.
The parcel must be sent back within 14 days of notifying us of your withdrawal. A carrier selected by Nada Home will collect the goods free of charge from the address provided by the Customer.
Please keep the collection or shipping receipt until you receive your refund.
The Customer must package returned products appropriately, using the original packaging where possible or other packaging suitable to protect the goods in transit.
The return address is:
NADA HOME
Via Armando Diaz 171
80047 San Giuseppe Vesuviano (NA)
Italy
RETURN CONDITIONS
For our team to accept the return request, the following conditions must be met:
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Products must be returned with any accessories, labels and documentation received.
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Products must be packaged appropriately, using the original packaging where possible.
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The Customer is responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Please include all documents received in the parcel. Under Italian law, the right of withdrawal may be exercised only by consumers: individuals who purchase products for purposes unrelated to their trade or profession.
RETURN PROCESSING
The refund will be issued without undue delay and no later than 14 days after Nada Home is informed of the Customer’s decision to withdraw. Nada Home may withhold the refund until it receives the goods or the Customer provides evidence that they have sent them back, whichever occurs first.
All payments received will be refunded, including the cost of the original standard delivery. Any additional costs resulting from the Customer’s choice of a delivery method other than the least expensive standard delivery offered by Nada Home will not be refunded.
When the return reaches our warehouse, its contents and the reason for the return are checked. Once the return is accepted, the refund is processed.
If the order was paid for by credit card, the refund will be credited to the same card. The time it takes for the credit to appear depends on the card issuer. The Customer will see it on their card statement.
Refunds for orders paid for on delivery are made by bank transfer. In this case, the purchaser must provide their bank account details.
For information about the status of your return, call Customer Service on 08119041800, Monday to Friday, from 9:00 a.m. to 6:00 p.m.
REFUND METHOD
Following a consumer’s withdrawal, all payments made will be refunded, including delivery costs, except for any additional costs resulting from the choice of a delivery method other than the least expensive standard delivery we offer.
The refund will be made without undue delay and no later than 14 days after the Seller is informed of the decision to withdraw from the contract. The Seller may withhold the refund until the goods have been returned or proof of their return has been provided, whichever occurs first. The refund will be made at no additional cost using the same payment method as the original transaction, unless the Customer expressly agrees otherwise.
REPLACEMENT OF DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If the Customer receives a defective product or an item that does not match the order, Nada Home will replace it free of charge as quickly as possible. We ask the Customer to report any damage, defects or shipping errors promptly, preferably within three days of receipt, and to include photographs that help us assess the issue. This suggested timeframe does not limit or exclude the Customer’s rights under the statutory guarantee of conformity.
A carrier will collect the product. Once it arrives at our premises, we will send the replacement. The defective or incorrect item should be returned complete, undamaged and in its packaging. Where possible, please use the same shipping packaging and include a copy of the sales document.
If a replacement product is unavailable, Nada Home will refund the purchaser the full order amount, including shipping costs. For a damaged, defective or incorrect product, Nada Home will cover all collection and return costs.
