Shipping policy

Nada Home ships within Italy and to countries around the world using selected delivery carriers.

SHIPPING WITHIN ITALY

Orders placed by 12:00 p.m. with an authorised payment, or with confirmed cash on delivery, are generally handed over to the carrier on the same business day.

Orders placed after 12:00 p.m. are generally handed over to the carrier on the next business day.

For orders paid by bank transfer, preparation and shipping begin once the funds have been credited to Nada Home’s account.

Saturdays, Sundays and public holidays are not business days.

Estimated delivery times after the parcel has been handed over to the carrier are:

  • Standard shipping: approximately 4 business days;

  • Standard shipping to Sicily, Sardinia and smaller islands: approximately 5 business days;

  • Express shipping: approximately 1 business day;

  • Express shipping to Sicily, Sardinia and smaller islands: approximately 2 business days.

These times are estimates and may vary for reasons beyond Nada Home’s direct control, such as weather conditions, public holidays, strikes, periods of high demand or hard-to-reach destinations. Applicable legal provisions remain unaffected.

Goods are delivered to the address provided by the Customer during checkout. After dispatch, the Customer will receive an email containing a tracking number, where available.

Shipping costs

Standard shipping costs €4.90 per order.

Express shipping costs €6.90 per order.

For orders of €49.99 or more:

  • Standard shipping is free;

  • Express shipping costs €2.00.

The applicable costs are always shown at checkout before the order is placed. If there is any discrepancy, the amount displayed to and accepted by the Customer at the time of purchase will apply.

Delivery to an InPost Point

Where this option is available at checkout, the Customer may choose delivery to an eligible InPost Point.

Delivery to an InPost Point costs €3.00 per order. It is free for orders of €49.99 or more.

Availability depends on the postal code, the parcel’s dimensions and the presence of eligible collection points in the selected area.

Once the parcel has arrived at the InPost Point, the Customer will receive a notification with collection instructions and the collection deadline. The Customer must collect the parcel within the period specified by InPost.

If the parcel is not collected by the deadline, it may be returned to Nada Home. Where the failure to collect is attributable to the Customer, Nada Home may request reimbursement of any costs actually incurred for storage, return transport or a new delivery. This does not affect the right of withdrawal or any other rights granted to consumers by law.

The shipping methods and costs actually available are always shown at checkout before the order is placed. If there is any discrepancy, the amount displayed to and accepted by the Customer at the time of purchase will apply.

Cash on delivery

Where available and selected, cash on delivery carries an additional charge of €4.00.

Payment must be made in cash when the parcel is delivered. We recommend preparing the exact amount, as the carrier may not have change.

INTERNATIONAL SHIPPING

Nada Home ships to the countries available for selection at checkout.

Shipping charges and estimated delivery times vary by destination and are shown before the order is placed.

Cash on delivery is not available for international shipments.

Orders are generally handed over to the carrier within two business days of order confirmation and payment, unless a different timeframe is shown at checkout. For bank transfers, this period begins once the funds have been credited.

When the parcel is handed over to the carrier, the Customer receives an email with a tracking number, where available.

Shipments to countries outside the European Union may be subject to customs duties, import VAT, local taxes and customs clearance fees. Unless otherwise stated at checkout, these charges are not included in the order price and are payable by the recipient.

The Customer should check any import restrictions applicable in the destination country before placing an order.

DELIVERY ADDRESS

The Customer may request delivery:

  • to their home;

  • to their workplace;

  • to the address of another person authorised to receive the parcel;

  • to an InPost Point available for selection at checkout.

The Customer is asked to complete all delivery address fields carefully and provide a correct phone number.

Nada Home is not responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the Customer.

DELIVERY ATTEMPTS, STORAGE AND RETURNS TO SENDER

The number of delivery attempts and the arrangements for holding an undelivered parcel depend on the carrier and the service selected.

If the recipient is absent, the carrier may make another delivery attempt, leave a notice or provide instructions through its tracking system.

The Customer should follow the carrier’s instructions and cooperate to enable delivery.

If delivery cannot be completed for reasons attributable to the Customer, such as an incorrect address, absence after the scheduled delivery attempts or failure to collect the parcel within the holding period, Nada Home may request reimbursement of any costs actually incurred for storage, return transport or a new delivery.

This provision does not apply where the failed delivery is caused by Nada Home or the carrier. It does not affect the right of withdrawal or any other rights granted to consumers by law.

CHECKING THE PARCEL ON DELIVERY

When the parcel is delivered, the Customer is asked to check:

  • that the number of parcels matches the shipping documents;

  • that the recipient details are correct;

  • that the packaging is intact, with no damage, openings or signs of tampering.

If there is visible damage, altered packaging or a missing parcel, we recommend accepting the delivery subject to a specific written reservation that clearly describes the issue, for example: “crushed parcel”, “opened packaging” or “missing parcel”.

We also recommend photographing the packaging before opening it and contacting Customer Service promptly.

Failure to make a reservation or report an issue within a specific number of days does not automatically result in the loss of the Customer’s statutory rights, including rights under the legal guarantee of conformity.

GIFT ORDERS

The Customer may purchase a product and have it delivered directly to the gift recipient.

This request must be entered in the “Add a note” section of the cart page.

No document showing the prices of individual products will be placed in the parcel unless required for tax, customs or administrative purposes. The order confirmation and related documents will be sent to the purchaser using the contact details provided at checkout.

CUSTOMER SERVICE

For further information, contact Nada Home Customer Service on 081 19041800 or through the other contact details listed on the website.