Terms of service

1. DEFINITION AND SUBJECT OF THE CONTRACT

1.1. This contract (“Contract”) is a distance contract under Articles 45 et seq. of Italian Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”) where the Customer is a consumer within the meaning of Article 3 of the Consumer Code. Otherwise, it is a sales contract under Articles 1470 et seq. of the Italian Civil Code. The Contract concerns the sale of movable goods between Nada Home S.r.l.s., with registered office at Via Armando Diaz 171, 80047 San Giuseppe Vesuviano (NA), Italy, VAT and tax identification number 08828931215, and the Customer. The Contract is concluded when Nada Home accepts a purchase offer submitted by the Customer through www.nadahome.it, in accordance with the procedure described in Section 3. If the Customer makes a purchase offer by telephone, the Contract is concluded when Nada Home delivers the product.

2. PRICES

2.1. Product prices displayed on www.nadahome.it are stated in euros and include VAT, any applicable WEEE environmental contribution under Italian Legislative Decree No. 49 of 14 March 2014, and all other taxes. Delivery charges are indicated on the website.

The price payable by the Customer is the price in effect when the Contract is concluded.

2.2. If an incorrect price has been displayed, Nada Home will contact the Customer to ask whether they wish to proceed with the purchase at the correct price. If the Customer does not wish to proceed, or Nada Home cannot contact them, Nada Home will cancel the order. Nada Home is not obliged to sell a product at an incorrect price if the Customer could have recognised the error by exercising ordinary care. Further price information is available on www.nadahome.it or from Customer Service.

3. ORDERING AND PAYMENT

3.1. Nada Home may reject or cancel a purchase offer for justified reasons, including product unavailability, failure to authorise payment, incomplete or manifestly incorrect order details, suspected fraud, or a recognisable error concerning the price or characteristics of the product. In these cases, Nada Home will promptly inform the Customer and refund in full any amounts already paid. If an ordered product is no longer available, the Customer may choose to wait for it to be restocked, where restocking is planned, or cancel the order and receive a full refund.

3.2. The Customer may pay by: (a) credit or debit card and other methods available through Shopify Payments, including Apple Pay, Google Pay and Shop Pay; (b) PayPal; (c) bank transfer; (d) cash on delivery; (e) Satispay; (f) Scalapay; or (g) Klarna. The availability of individual payment methods may vary according to the country, order amount and checks performed by the relevant payment service provider.

For electronic payments, Nada Home will prepare and ship the order after the transaction has been authorised. The order will not be shipped without authorisation.

For cash on delivery, Nada Home normally ships the products within one business day of the order being placed. Payment by cheque is not accepted.

For bank transfers, the order will be shipped after the funds have been credited to our bank account.

If payment by bank transfer is not received within three business days of order confirmation, Nada Home may cancel the order and make the products available for sale again.

3.3. Further information about payment methods is available from Nada Home or in the Payments section of the website.

4. DELIVERY OF PRODUCTS

4.1. Nada Home delivers within Italy, to the Republic of San Marino and Vatican City, and to other countries available at checkout. Costs, delivery methods and further information are available on the Shipping costs and delivery times page.

Orders placed by 12:00 p.m. with authorised payment, or confirmed for cash on delivery, are generally prepared and handed over to the carrier on the same business day. Orders placed after 12:00 p.m. are generally handed over to the carrier on the next business day. For bank transfers, order preparation begins after payment has been credited.

Indicative delivery times are one to two business days for express shipping and four to five business days for standard shipping or InPost collection, excluding Saturdays, Sundays and public holidays. Delivery times may vary according to the destination, product availability and circumstances not directly attributable to Nada Home. Any specific delivery timeframe displayed at checkout takes precedence over these general indications.

4.2. Products in a single order cannot be delivered to different addresses or paid for using different payment methods.

Nada Home delivers to the address provided by the Customer when placing the order.

4.3. The risk of loss of or damage to the products passes to the Customer when the delivered goods come into the Customer’s physical possession.

5. LEGAL GUARANTEE AND ASSISTANCE

5.1. All products sold are covered by the legal guarantee of conformity under Articles 128 et seq. of the Italian Consumer Code. It covers any lack of conformity existing at the time of delivery that becomes apparent within two years of delivery. Defects or damage caused by accidental events, use of the products by the Customer contrary to their intended purpose, or normal wear and tear are not considered a lack of conformity covered by the legal guarantee.

The Customer may choose to ask the seller to repair or replace the goods, free of charge in either case, unless the requested remedy is impossible or would impose disproportionate costs on the seller.

Under Article 135-bis(4) of the Italian Consumer Code, a consumer is entitled to a proportionate price reduction or termination of the sales contract, in particular if: the seller has not repaired or replaced the goods within the time and under the conditions required by the Consumer Code, or has refused to bring the goods into conformity; the lack of conformity is serious enough to justify an immediate price reduction or termination; a lack of conformity arises despite the seller’s attempt to bring the goods into conformity; or the seller has stated, or it is clear from the circumstances, that the goods will not be brought into conformity within a reasonable time or without inconvenience.

The consumer is not entitled to terminate the Contract if the lack of conformity is only minor.

To make a claim under the legal guarantee, the Customer must notify the seller of the lack of conformity and describe the defects identified.

Unless proved otherwise, a lack of conformity that becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless that presumption is incompatible with the nature of the goods or the lack of conformity.

6. CUSTOMER OBLIGATIONS

6.1. The Customer represents and warrants that: (i) they are of legal age; and (ii) the information provided for the performance of the Contract is correct, complete and truthful.

7. CONSUMER’S RIGHT OF WITHDRAWAL

7.1. Nada Home wants its customers to be satisfied with the products they purchase. A Customer who is a consumer under Article 3 of the Italian Consumer Code may withdraw from the Contract without penalty and without giving a reason within 30 days of the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the goods.

Where multiple goods are ordered in a single order and delivered separately, the 30-day period begins when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the last item.

To exercise the right of withdrawal, the Customer must communicate their decision before the 30-day period expires. They may contact Customer Service on 08119041800, email servizioclienti@nadahome.it, or use the returns procedure available on the website. The Customer may use the model withdrawal form on the “Returns and Refunds” page or make any other clear statement of their decision to withdraw from the Contract.

After communicating the withdrawal, the Customer must hand the products to the carrier appointed by Nada Home within 14 days. Collection is free of charge and is arranged through a carrier selected by Nada Home, following Customer Service’s instructions.

Under Article 59 of the Italian Consumer Code, the right of withdrawal is excluded, among other cases provided by law, for products made to measure or clearly personalised, and for sealed goods that are unsuitable for return for health protection or hygiene reasons if they have been unsealed after delivery.

7.2. Where the right of withdrawal is validly exercised, Nada Home will refund all payments received from the Customer, including the cost of the original standard delivery. Additional costs resulting from the Customer’s choice of a delivery method other than the least expensive standard delivery offered by Nada Home will not be refunded.

The refund will be made without undue delay and, in any event, within 14 days of the day Nada Home was informed of the Customer’s decision to withdraw. Nada Home may withhold the refund until it receives the goods or the Customer provides evidence of having sent them back, whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless expressly agreed otherwise. For cash-on-delivery orders, the refund will be made by bank transfer and the Customer must provide the necessary bank account details.

The Customer is responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Products must be returned with any accessories, labels and documentation received and must be appropriately packaged.

Further information and the model withdrawal form are available on the Returns and Refunds page.

7.3. If the parties bring a dispute before the ordinary courts, the court at the consumer’s place of residence or chosen domicile has mandatory jurisdiction under Article 33(2)(u) of Italian Legislative Decree No. 206/2005.

8. GENERAL PROVISIONS

8.1. Nada Home may transfer all or part of its rights and obligations under this Contract to third parties, provided that doing so does not reduce the guarantees and rights granted to the Customer by law and by these General Terms and Conditions.

8.2. Nada Home reserves the right to amend these General Terms and Conditions without prior notice and without affecting sales completed before the amendment. Changes take effect when made public and apply to sales made from that date onwards. The latest version is available on www.nadahome.it.

8.3. Nada Home processes the Customer’s personal data in accordance with the information on data processing available in the Privacy section of the website.

8.4. This Contract is governed by Italian law.

8.5. Nada Home S.r.l.s. adheres to the code of ethics of the Associazione Italiana del Commercio Elettronico, available at: AICEL code of ethics.

8.6. Customer Service is available Monday to Friday, excluding public holidays, from 9:00 a.m. to 6:00 p.m. on 08119041800 or by email at servizioclienti@nadahome.it. Nada Home can also be contacted by post at: Servizio Clienti Nada Home, Via Armando Diaz 171, 80047 San Giuseppe Vesuviano (NA), Italy.